A short high-level touch point of what you can expect during your 12 weeks of Onboarding and beyond.
Training: 3-4 weeks
Before Training 1: Getting started checklist: Underpayments
Week 1 Training 1 Payers & Analytics —> one hour
Before Training 2: Diving into Underpayments: What you should know & how to get to work!
Week 2 Training 2 Underpayments —> one hour
Before Training 3: Underpayments Workflow: Rivet's recommendations
Week 3 or 4 Training 3 Your Turn: You drive and walk me through your questions —> 30 minutes
Calibration: 8 weeks
For the next 8 weeks, you will dive into your underpayment tool 2-3 days a week. Identify where Rivet is getting tricked, helping us further customize your account for your providers and their payer relationship. Work with the Rivet team as needed to get these areas updated and your questions answered.
What to expect after Onboarding
Check-in Calls once a quarter & around your Rivet Anniversary
Something not right: Use the in-app chat (What is available in the purple question mark dropdown? *Video Walk Through*)
Need a refresher training or a new person trained: Use the recorded training and tools available in the help section of the purple question mark.