This article covers how you can choose between higher or lower benefit values when multiple benefits are returned for the same Service Type Code (STC) and Place of Service (POS) on an estimate.

1. Understanding Benefit Selection in Estimates

Benefit selection in estimates refers to the process of choosing between two co-insurance benefits returned for the same Service Type Code (STC) and Place of Service (POS) in Rivet. Previously, Rivet would default to the lower benefit, which occasionally led to underestimations. To address this, users can now customize the benefits selection to align with their preferences.

2. Steps to Customize Benefit Selection

1. Click on your account name in the top right corner of Rivet

2. Navigate to Account

3. Click estimates on the left side at the bottom

4. Click on the Edit button.

5. In the Edit Estimate Settings Modal, scroll to the Benefit Selection section at the bottom

6. Choose between two options: Higher (default) or Lower

7. Click the Submit button to apply the preferred benefit selection for estimates.

If you have any additional questions about benefit selections send in a chat or feel free to email success@rivethealth.com

Suggested Next Article: Editing Benefit information on an estimate