This article explains how Rivet automatically updates a denial status to “recovered” when a payment is received, and how to discover and view the recovered amounts. By using the chronological and itemized claim views, you can see the sequence of a claim and remit transactions that led to the recovered amount.
1. Recovered Definition
Rivet will automatically detect resolved denials and move them to the Recovered Status when there is a positive payer payment or patient responsibility amount on a subsequent remit.
2. Discover Recovered Amounts
When a denial has a recovered dollar amount, you'll be able to see that amount in the Recovered Status and the line item's detail page.
3. Source of recovery
Use the chronological and itemized claim views accessible from the View claim button to see the sequence of claim and remit transactions that led to the recovered amount.
If you have any additional questions about the Claim Resolution feel free to chat in or email at support@rivethealth.com.
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