Being familiar with the Documents page of Rivet will be important for the building of contracts and fee schedules in your Rivet account. Every contract or fee schedule file that is uploaded to this page will be reviewed by Rivet’s Data Specialist team.
With their extensive knowledge, the team will use the provided files to build contracts and fee schedules specific to each payer. These formatted fee schedules will be the basis for creating estimates or finding underpaid claims in Rivet, so getting all the necessary information in the Documents page will be important.
Any additional requests or questions about the files will be directed back to you. The Data Specialist team works hard to ensure that any file you upload will be processed within a week. This article will teach you how to provide all relevant information to help this happen.
Follow these steps for uploading documents to Rivet.
Click on Payer Documents in the top right of Rivet.
Click Upload and find the file you want to upload.
Add a description
While a description is optional, it does help to give any extra context. Here are some examples of helpful descriptions (if applicable):
If this file should be an update to a previous file or fee schedule
The effective date, if not included in the file
The percentage this file should be added at in the fee schedule
Any other relevant file names that should be viewed with this file
Any specific requests you have for this file
Any other information that could be useful for those processing this file
Add tags to link a file to an existing payer in Rivet
If no contracts or fee schedules have been created yet for that payer in your Rivet account, then the payer won’t appear in the list. In that case, you will need to wait until the Data Specialist team processes the files for that payer. They will make sure to tag the payer when they are done processing as well.
To learn more about uploading your documents, contact the Rivet support team at support@rivethealth.com.
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