Rivet

Claim resolution

In this article, we will guide you through the steps to set up the necessary consent and sync Rivet statuses with Athena statuses.

Setting up Athena Status Syncing for Rivet

Create custom practice instructions to share tips and tricks on how to resolve specific denials across your team.

Creating and editing instructions

Learning how to view and configured adjustment code categories.

Defining Categories in Rivet

Learn to leverage automation assignment rules to streamline workflows.

Automating Denials Assignments in Rivet

Account Settings

Learn how the quick copy feature to avoid having to type the same comment twice

Copying comments from Rivet into your PM or EMR system

Walkthrough of the Manager Productivity Dashboard

Manager Productivity Dashboard

A browser extension that can fill in forms for you on payer portals using the information that lives in Rivet.

Payer Portal Automator

Apply actions to specific sets of line items automatically and save yourself the manual effort by building automation rules.

Creating and Editing Automation

Form templates save you time by automatically filling forms instead of manually filling out each field.

Creating a form template

Learn how to attach portal links, policies, forms, and contacts to a payer

Adding contact information for a payer

This article will outline the Denial Product.  Each section has additional article links to help build your Denial knowledge.

Denials Management the Basics

See the changes and details in the Claim Level workflow for Claims Resolution.

Understanding the Claim Level Workflow (Denials)

Track and follow up on claims that have not received a remit response from your payers with the Non-Response workflow in Rivet.

Working non-response claims

Optimize your workflow with bulk actions and table controls

Bulk actions and table controls

Learn how to filter your claims in Rivet This guide explains the basics of claim filtering.

Claims Analytics: Filtering claims

Denials

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.