Rivet

Learn how to filter your claims in Rivet This guide explains the basics of claim filtering.

Claims Analytics: Filtering claims

Claim resolution

In this article, we will guide you through the steps to set up the necessary consent and sync Rivet statuses with Athena statuses.

Setting up Athena Status Syncing for Rivet

Configure denial statuses in Rivet to better reflect your team’s workflow.

Configure Denial Statuses in Rivet

Use exclusions to add to Rivet's definition of a denial and exclude certain claims from showing up on your denials worklist.

Exclusions: Excluding denials from your worklist and reporting

Create custom practice instructions to share tips and tricks on how to resolve specific denials across your team.

Creating and editing instructions

Learning how to view and configured adjustment code categories.

Defining Categories in Rivet

Classifying a Denial in Rivet

Learn to leverage automation assignment rules to streamline workflows.

Automating Denials Assignments in Rivet

Account Settings

Learn how the quick copy feature to avoid having to type the same note twice.

Copying notes from Rivet into your PM or EMR system

Walkthrough of the Manager Productivity Dashboard

Manager Productivity Dashboard

A browser extension that can fill in forms for you on payer portals using the information that lives in Rivet.

Payer Portal Automator

Form templates save you time by automatically filling forms instead of manually filling out each field.

Creating a form template

Learn how to attach portal links, policies, forms, and contacts to a payer

Adding contact information for a payer

This article will outline the Denial Product.  Each section has additional article links to help build your Denial knowledge.

Denials Management the Basics

See the changes and details in the Claim Level workflow for Claims Resolution.

Understanding the Claim Level Workflow (Denials)

Track and follow up on claims that have not received a remit response from your payers with the Non-Response workflow in Rivet.

Working non-response claims

Optimize your workflow with bulk actions and table controls

Bulk actions and table controls

Learn how to track denial recoveries in Rivet using automatic status changes and recovered amounts.

Track denial recoveries using automatic status changes

Denials

Find answers and get help from Intercom Support and Community Experts

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